Jakarta (19/1) – Together with the Service and Parts Division, Traktor Nusantara always provides the best service for all customers in Indonesia. Through 15 branches spread across regions in Indonesia, Traktor Nusantara's after-sales service is targeted to answer all customer needs, especially in terms of service and fulfillment of spare parts needs. The only programs presented through the Service and Parts Division are expected to increase satisfaction and provide superior customer productivity.
Traktor Nusantara provides products from the world's leading brands and the best after-sales service by meeting the availability of spare parts, maintenance services, and unit repairs handled by competent and certified mechanics. Traktor Nusantara has a series of service programs to support customer business operations, including Service Maintenance Contracts, Service Programs, and Service Products.
For Service Maintenance Contracts, Traktor Nusantara has various service programs tailored to the customer's business needs, such as Periodical Maintenance Contracts, Repair Maintenance Contracts, and Advanced Maintenance Contracts. In addition, Traktor Nusantara also provides several comprehensive service programs, such as the Engine Inspection Program, the Lubricant Analysis Program, the Tool Exchange Program, the Tool Reconditioning Program, and the Service On Call Program. Traktor Nusantara carries out various continuous innovations by presenting Service Products, including Traknus Attachments, Traknus Implements, Traknus Panels and Installations, Traknus Hydraulic Solutions, Traknus Battery Solutions, and Traknus Overhaul Single Rate.
Traktor Nusantara's after-sales service is also complemented by providing spare parts with the On Time In Full and Readiness 90 programs. On Time In Full (OTIF) is a program used to measure the accuracy of delivery of spare parts in quantity and time according to the agreement and customer needs. Meanwhile, Readiness 90 (R90) is a program to monitor the availability of spare parts at each branch so that customer needs can be met by that branch and/or surrounding branches quickly and precisely.
Providing after-sales service with various service programs is expected to provide value and benefits and become the best partner for the customer's business. Further explanation regarding after-sales service can be accessed via: